Processing and Delivery Time
Most items ship within 2 to 7 business days of your order. Business days are Monday through Friday, excluding holidays. Because many of our items are made to order, timing can vary by product and order volume. Once your order ships, you will receive a confirmation email with tracking information when available.

Shipping Rates
Shipping costs are calculated at checkout based on your order and destination. Shipping charges are non-refundable.

Address Accuracy
Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address that was entered by the customer.

Delays
Carrier delays, weather, holidays, and high order volume can affect delivery. We are not responsible for delays caused by carriers, but we are happy to help you track your order. If you have a question, use the Contact Us page.

Returns Policy

Eligibility

Defective items: we accept returns on items that arrive defective.

All other returns: non-defective items may be returned, subject to a 25% restocking fee, which is deducted from your refund.

Shipping charges are not refundable on any return.

Return Approval Required
All returns must be approved before you send anything back. Returns sent without approval will not be accepted.

How to Request a Return

Go to our Contact Us page and submit a return request. Include your order number, the item(s) you want to return, and the reason for the return. For defective items, please include a clear photo of the defect.

Once your request is approved, we will assign you a Return Authorization (RA) number.

Write the RA number clearly on the outside of your package and ship the item(s) back as instructed in your approval message.

Returns without a valid RA number may be refused or delayed.

Condition of Returned Items
Items should be unworn, unwashed, and in their original condition, unless the return is for a defect. Return requests must be made within 14 days from delivery.

Refunds
Once your return is received and inspected, we will process your refund to your original payment method. Please allow 1 to 2 business weeks for the refund to be processed and appear on your account. Your refund will be reduced by the 25% restocking fee (non-defective returns) and will not include original shipping charges.

Exchanges
To exchange an item, submit a return request through Contact Us and place a new order for the item you want.

Questions?
Use our Contact Us page and we’ll be glad to help.